Nest Camera Live Video not working

[Paul04]

Just purchased.

Followed installation instructions 

I have a black screen on my mobile phone at the "you should now see live video" step

Tried reinstalling, tried resetting, no problem with internet bandwidth.

Largely this device seems to be a monumental waste of money.

I certainly don't want to put any of the busy people of Google Nest out of their way, but is there any solution to this, or should I just return and get a Ring doorbell/camera?

I note that this is an unresolved issue from 2022 

Extraordinarily disappointing time burning device.

[SJB323]

I’m having the exact same problem…

[Paul04]

Utter garbage

[mapplepie]

I'm having the exact same issue, I usually consider myself pretty decent with technology, installed the nest smart lock over the weekend as well but this **bleep** doorbell I cant get to show video. Everything installs properly, it identifies the doorbell, or so it says it does and then just nothing at that video screen, will even let you go further through the installation as well, I just don't want to waste my time installing it on my door for it to not work 

[moralesvicente]

Hello Paul04, 

Thank you so much for posting in this community. I’m sorry to hear that the live video is not working as you expected in your Nest Camera. So don’t worry. It’s a pleasure to assist you.

To effectively troubleshoot, could you please answer these questions?

• What model of the camera are you using?
• What status LED light do you see on your device?
• Do you see an error message on your device?
• When did you purchase this device? 

Please feel free to share any additional details you think might be relevant.

Best regards,

Daniel

[mapplepie]

Hey I came back here because you might have my same issue, just tap through the set up ignore everything and then once it says okay your camera is set up take the silver mount and press it against the back