Nest Camera Outdoor

[saoudekerk]

So I have had a Nest Cam Outdoor for a couple years and minus the really large hole I had to drill through my house to install the wire to the outlet inside my house it has worked well. Until lately! The power has been out a my house a couple of times in the last 2 weeks. Both times when the power comes back the only way to get my Nest Cam Outdoor back on my network was to remove and re-add it to my Nest app. And in order to do that I have to get out a latter to scan the QR code on the camera. So I called Google Nest about this yesterday and was told, pretty much, to bad that is what you will have to do whenever you lose power. That to me is not at all acceptable, at all! And because my warranty has expired they won't replace the camera. Which honestly will be a nightmare any way as I caulked the for mentioned large hole shut after I installed the camera. @google @Nest you are a big enough company and I have seen this complaint from many others. As a "Google" user who has a house full of your equipment and what not I really think this MUST GET FIXED!!! 

[MplsCustomer]

@saoudekerk 

What Google Nest Support told you about restarting Google Nest Outdoor Cameras has not been our experience over the last 3 years. 2 of our 3 Google Nest Outdoor Cameras (the 2 newest ones) have to be unplugged and plugged in again (but that's all) before they will came back online after a power outage.  The 3rd usually stays online, as do our Google Nest Hello Doorbells and our Google Nest Indoor Camera (1st gen). We've never had to remove and re-add a camera due to a power outage. Numerous customers who have cameras in remote locations have complained in this forum about the challenge of getting someone at a cabin or other location to unplug their cameras and plug them back in after a power outage.

[janthadeus]

Hey folks,

I appreciate your help @MplsCustomer.

I'm sorry that you have to go through this as your Nest Cam Outdoor would turn off after a power outage. No worries, we'll figure this out. 

A few questions: 

What's the status light of your Nest Cam Outdoor?

Is the Nest Cam Outdoor’s cable securely connected to the power adapter?

Are there any kinks or frays in the cable?

Have you tried plugging it into another wall outlet?

Have you tried connecting it to a computer to see if it stays on?

Looking forward for your response.

Thanks,

JT

[saoudekerk]

the light is green, but when this happened last time I found that I had to power the cam down and let it sit over night to go thru the process of reinstalling it to my next work.

The cable is 100% secure.

No kinks or frays

Because of the way I mounted the camera and put the cable through the wall and then caulked the hole after I can't move the plug to another outlet without using an extension cord.

Not sure how I would connect this cam to a computer?

[Brad]

@saoudekerk

Were you able to get your camera working again? Do you need any further assistance?

Best regards,

Brad

[saoudekerk]

no one really answered the question. I did get it to work.

[Brad]

@saoudekerk

Your nest cam connects to your wifi. It doesn't need to be plugged into a computer. As long as it's plugged in and charging, then you should be able to upload your clips if you have a Nest Aware subscription. 

Best regards,

Brad

[saoudekerk]

the thing is why does the camera not reconnect after power outage? that is the major question. Until lately this is an issues. It was not in the past.

[Brad]

Hey there,

Could be an issue with the cam itself, but I would suggest you try contacting Support and see if  they can address the issue.

Best regards,

Brad

[saoudekerk]

I did they told me that I just have to deal with it and reinstall the camera after power outages. Please read my orig post to this thread

[Brad]

@saoudekerk

There is your solution then. I would suggest trying to install it again if that happens. I do not have a solution for this issue. If support stated to install it again, then that is the process. Thank you for your patience.

Best regards,

Brad

[janthadeus]

Hi folks,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Regards,

JT