Nest Camera Recordings missing audio

[jerimielloyd23]

Hello,

We had an incident on our property two days ago and when I went to check the recordings (we have Nest Aware), there was no audio on the video recording. The clip we need audio of is at 1:15pm on April 30th, 2022 and all of the audio is missing on videos after 4:13PP April 30th, 2022. Pretty frustrating that the one time I need this recording, it doesn't work. Can we recover this audio somehow?

[jerimielloyd23]

What I am finding is that as of today May 2, 2022 there is only audio on the video recordings from April 30th, 2022 after 4:13pm. All recordings prior have no audio. Can this audio be recovered? I don't recall seeing any information regarding videos only having audio for less than 48 hours.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. @S3bryan is correct; unless the microphone is turned on for all of your cameras, you will not get any sound. Please let us know if you have any further questions.

Best Regards, 

Brad.

[S3bryan]

Have you checked if you turned off the microphone? Each of your cameras have a slider to turn the microphone off or on.  If it was off that means exactly that, no sound to recover.  Check first and let us know 

[aatienza]

Hey jerimielloyd23,

Checking back in — have you tried the steps above? Let us know if that worked. 

Thanks,

Archie

[aatienza]

Hey jerimielloyd23,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie