Nest Camera Won't Add to Home Account

[rachelgranatino]

We just had our internet speed updated and when I went to reconnect to the Google Home app, my device will not add to the account. The green light is on as though everything is working, but I keep getting the error, "something went wrong" during setup. 

[EmersonB]

Hi rachelgranatino,

Thanks for reaching out. Let's see what we can do to reconnect your Nest camera to your Wifi network. Updating your Wifi connection from your Nest Camera requires a reset and you need to remove it from your Google Home app. Also, during set up it should have a pulsing blue light, indicating that it's ready to be set up. 

Let me know how it goes.

Regards,
Emerson

[rachelgranatino]

The reset was the issue. Thanks for your advice!

[Brad]

@rachelgranatino

Just checking in to see how the conversation is going. Is this resolved for you? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[rachelgranatino]

All good; can close. Thanks!