Nest Camera Won't take a charge

[callhealy]

I have owned my nest cam for under a year.  One of the camera's batteries were drained completely.  Tried charging it with the power cord facing the front of the unit but got no "white blinking light."  Left in the outlet for 24 hour, still reflecting off line.  Changed power cord adapter with the same result and now have changed to a different outlet.  I am still not able to charge the unit.  Googles support page didn't help.

Thanks,

Matt

[MplsCustomer]

@callhealy 

You could try carefully cleaning the pins on the USB plug with a Q-tip, as a few other customers have.  I've also seen posts from customers who have had a faulty charging cord.

If that doesn't help, try contacting Support about a warranty replacement before you reach the 1-year warranty cutoff, using the link and instructions on the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

We've had a battery camera since Sept. 2021, plugged in with the optional power cable, so it doesn't run off of battery power and is "Live" all the time.

[Jenelyn_O]

Hi there,

@callhealy, thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

[callhealy]

Tried that, it didn't work.

[callhealy]

Thanks for your advice.  I will try cleaning the plug.  The charging cable has only been used about 6 times so there shouldn't be any issue with that.

Thanks again & Merry Christmas.

Matt

[Jenelyn_O]

Hi callhealy,

That sounds like a plan! Please keep us posted. 

Regards,

Jenelyn

[Lance_L]

Hey everyone,

@callhealy, I’m chiming in to check if you still need help with the Nest camera. Is the device charging now?

If the issue persists, let's reset the camera to factory settings to isolate the hardware issue. Follow the steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the Nest Cam (battery) and connect it to the USB cable and power adapter. Plug it into a power outlet and then locate the reset pinhole on the back of the device.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will be restored to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
11. Start adding the device back to the Google Home app.

Let me know if the issue persists.

Thanks for the help, MplsCustomer and Jenelyn.

Best,

Lance

[callhealy]

Thanks for your comment.  I have tried that but it didn't correct the issue.

[MplsCustomer]

@callhealy 

Try contacting Support about whether you need a warranty replacement, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Lance_L]

Hello all,

@callhealy, thanks for keeping us in the loop. I wanted to check if you still need help with this. Were you able to contact the support team as suggested by MplsCustomer above? If yes, how was it?

Keep me posted.

I appreciate your response, MplsCustomer.

Regards,

Lance

[callhealy]

I did reset the nestcam.  It wasn't recognized by my wifi network.  Went in and removed the camera from the app on my phone and reinstalled it.  I was finally able to get it back on line.  Best,  Matt

[Lance_L]

Hey Matt,

Woohoo! I’m glad to hear that this has been resolved. Thanks for sharing your resolution with the Community. Feel free to reach out if you have any questions in the future, or visit our Help Center if you need to fix a problem with a Nest camera or doorbell.

All the best,

Lance