Nest Camera historic videos are frozen and will not play

[Cpitt5]

The best can says it took video when events triggered it; however, they are just still shots and the videos will not play (they are frozen). I’m unsure whether my live feed is also frozen. This appears to be a documented problem from the latest updates; however, there is no solution provided.

[Cpitt5]

Nest cam*

[MplsCustomer]

@Cpitt5 

It depends on which camera you have and whether you have a Nest Aware subscription.

"If you have a newer camera like Nest Cam (battery) or Nest Doorbell (battery) [cameras released since the fall of 2021], you can get up to 3 hours of event video history without a subscription." [These are events that occurred within the most recent 3 hours.]

"But for most older Nest camera and doorbell models, you need a Nest Aware subscription to get event video history or 24/7 video history. This means that without a subscription, you can get photo snapshots of detected activity up to 3 hours in the past." [This is activity that occurred within the most recent 3 hours.]

https://support.google.com/googlenest/answer/9681538?hl=en

If you have a Nest Aware subscription and are only getting still shots and not videos, you could try selecting the "Contact us" link on this page to get access to 24/7 "Nest Aware Premier Care"

https://support.google.com/googlenest/answer/9233159?hl=en

[Jeran]

Hey there Cpitt5,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, MplsCustomer!

Best regards,
Jeran
 

[Jake]

Hey Cpitt5,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake