Nest Camera not Sending Notifications

[BeeGirls]

I am no longer receiving notifications from my 2 Nest cameras. Notifications are turned on for both Nest and HOME within Android general settings and Notifications are turned on in the Nest app for both of these cameras. However while the cameras show up in the Home app, when I click on Settings/Notifications/Camera Notifications, only my doorbell camera is displayed (which is not a Nest camera). I am receiving notifications from my doorbell camera, but not from the 2 Nest cameras. 

This is incredibly frustrating given that the point of these cameras is to alert me if somebody is on my property. 

[sicsacol]

Hi @BeeGirls,

Thanks for reaching out . Sorry that you're not receiving notifications from your Nest cameras. I understand how frustrating it can be when your camera system isn't functioning as expected.Let's work together to figure out the issue you're experiencing. To help with that, I have a few questions for you:

• What type of cameras do you have ? 
• Were there any changes to the Wi-Fi network?
• Are there other family members who can access the camera? Do they receive any notifications?
• Are there any Activity Zones set up for the camera?

In the meantime, you can find some troubleshooting tips in this article: Troubleshoot Nest camera alerts.

Please keep me updated,

Jonathan 

[BeeGirls]

Hello Jonathan. Thank you for responding. I actually figured it out. I just had to reboot my phone after setting the general notification settings. So I'm now getting what I would expect.

Thanks!

[sicsacol]

Hi @BeeGirls,

Thanks for posting. That's great news! I'm glad you were able to resolve the notification issue with your Nest cameras.

If you have any other questions, please don't hesitate to reach out – I'm always happy to help in any way I can.

Cheers,

Jonathan