Nest Camera stuck on Zoom

[KirstieMed]

Hello,

My nest camera seems to be stuck on zoom. I read previous forums stating the enhanced zoom option may have been selected; however, I do not see that option on my end. I am viewing through my iPhone and cannot get the camera to un-zoom. I’d appreciate any feedback.

Thank you in advance. 

-Kirstie

[MplsCustomer]

@KirstieMed 

"To turn off Enhance, tap Cancel Enhance [the Unenhance icon]. If you don’t see this icon, tap the screen once to bring up the camera controls."

https://support.google.com/googlenest/answer/9251364?hl=en#zippy=%2Cenhance-with-nest-app

[EmersonB]

Hi everyone,

@KirstieMed, thanks for posting here in the Community. How's it going with your Nest Camera? Were you able to follow the steps from the link shared above? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hello KirstieMed,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Emerson

[EmersonB]

Hey KirstieMed,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson