Nest Camera troubleshooter indicates no wi fi from camera

[Stewball]

My Nest camera purchased in 2019 indicates no wi fi from camera. I get live camera input but no recording or notifications unless I ring the doorbell. Was good until yesterday. Rebooted router and it indicates wi fi is good. Is there anything I can do next or do I need to replace the doorbell camera? My subscription is up to date.

[gmelanymelissa]

Hi Stewball,

Thanks for posting here in the community. I'm sorry to hear your Nest doorbell is indicating no Wi-Fi signal. I understand how inconvenient that can be, especially considering you're getting live video but not recordings or notifications unless the doorbell is rung. I appreciate all the efforts you've made to resolve this issue. Help is here!

To better assist you with accurate information, I’d like to confirm the following:

• What is the specific model and generation of the Nest doorbell?
• How far is the doorbell from the router?
• Are there other devices connected to the same Wi-Fi network as the doorbell?
• What's the status of the LED light on your doorbell?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell?

In the meantime, let's check a few tips:

• Restart: A simple restart can sometimes resolve minor glitches. Refer to this article: Restart your Nest doorbell. Depending on the model you have.
• Wi-Fi Connection: Verify that your Wi-Fi network is stable.
• App Connection: Ensure the app is up-to-date and you are logged in with the correct account.

Keep me posted.

Regards,

Melany

[Stewball]

Nest Doorbell camera is Model NC510US wired gen 1 serial # 19AA02AE151901HW purchased from Best Buy 2019.

Doorbell camera is 15 feet from router. I reb with a good signal. I rebooted router and tried 10 feet with no change. There are 2 Galaxy android phones, a Dell pc, an IPAD, and printer that were all connected to the same wi-fi network when the doorbell was working. LED light is green and I  restarted the doorbell with no change. No other electronic devices near the doorbell. Wi-fi is stable and app is up to date. The fact that the doorbell troubleshooter indicates no wi-fi FROM doorbell and the Windows pc version of Next just spins in a circle when trying to start would seem to indicate a doorbell camera malfunction. The android version works for LIVE viewing and sound only.

[Stewball]

I've been communicating with Google support through Messenger. Nothing has changed in my setup since I installed my Nest doorbell gen 1 camera model NC510US in 2019 except my router 3 years ago and it didn't affect my camera operation. I restarted my camera and tried everything in the support articles. The only events I'm getting now are doorbell ring events, not sound and motion. I'll attach some pics. I also cannot connect to Nest with my pc. I get a spinning circle. I couldn't attach pics.

[Stewball]

 

 

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

Please try these steps:

• Notifications in the Nest app: Ensure all notifications are enabled. Refer to this article: Camera and doorbell alerts.
• Interference: Electronic devices like microwaves and cordless phones can sometimes interfere with your thermostat's Wi-Fi signal.

Keep me posted.

Regards,

Melany