2 weeks ago
My Nest camera purchased in 2019 indicates no wi fi from camera. I get live camera input but no recording or notifications unless I ring the doorbell. Was good until yesterday. Rebooted router and it indicates wi fi is good. Is there anything I can do next or do I need to replace the doorbell camera? My subscription is up to date.
2 weeks ago
Hi Stewball,
Thanks for posting here in the community. I'm sorry to hear your Nest doorbell is indicating no Wi-Fi signal. I understand how inconvenient that can be, especially considering you're getting live video but not recordings or notifications unless the doorbell is rung. I appreciate all the efforts you've made to resolve this issue. Help is here!
To better assist you with accurate information, I’d like to confirm the following:
In the meantime, let's check a few tips:
Keep me posted.
Regards,
Melany
a week ago
Nest Doorbell camera is Model NC510US wired gen 1 serial # 19AA02AE151901HW purchased from Best Buy 2019.
Doorbell camera is 15 feet from router. I reb with a good signal. I rebooted router and tried 10 feet with no change. There are 2 Galaxy android phones, a Dell pc, an IPAD, and printer that were all connected to the same wi-fi network when the doorbell was working. LED light is green and I restarted the doorbell with no change. No other electronic devices near the doorbell. Wi-fi is stable and app is up to date. The fact that the doorbell troubleshooter indicates no wi-fi FROM doorbell and the Windows pc version of Next just spins in a circle when trying to start would seem to indicate a doorbell camera malfunction. The android version works for LIVE viewing and sound only.
2 weeks ago
I've been communicating with Google support through Messenger. Nothing has changed in my setup since I installed my Nest doorbell gen 1 camera model NC510US in 2019 except my router 3 years ago and it didn't affect my camera operation. I restarted my camera and tried everything in the support articles. The only events I'm getting now are doorbell ring events, not sound and motion. I'll attach some pics. I also cannot connect to Nest with my pc. I get a spinning circle. I couldn't attach pics.
2 weeks ago
a week ago
Hi there!
Thanks for the follow-up information.
Please try these steps:
Keep me posted.
Regards,
Melany