Nest Camera w Floodlight: Google Home routine tells me it's already off

[jjay]

I have a routine which turns off the light on two of my Google Nest Cameras with Floodlights.  If the lights are already off, the Google Assistant replies to tell me that these lights are already off.

"The [Google Nest Camera with Floodlight] is already off." is the reply.

This only happens with this product.  For all of my other routines which include lights, there is no reply when turning them off if they are already off.  The Assistant is silent about that.

How can I can the Google Nest Camera with Floodlight to behave like my other lights from LIFX, Wyze, TP-Link, etc.?

[Juni]

Hi jjay,

Thanks for reaching out. Sorry for the late reply. A few questions: When did it begin? Have you tried rebooting your Nest Cam with floodlight? This keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble connecting to the internet, or isn’t working normally.

Check out this link for more information. 

Regards,

Juni

[jjay]

Hi Juni

Thank you for your message.  This started a few months ago.  And yes, I have rebooted the cameras several times.  One of the cameras is a new install since I posted this issue here in the forum.

Can you tell me why the Google Assistant broadcasts that a Nest Camera with Floodlight is already turned off when I run an Assistant routine that has an action to turn off the Google Nest Cam with Floodlight?

I have 4 floodlights and this happens with all of them.

If I have a routine called "Routine Name" (or any name) and it includes this action:

- turn off Nest Camera with Floodlight [name]

then the Google Assistant will reply to the device that started the routine (google hub, google home speaker, phone, etc) with "the Nest Camera with Floodlight [name] is already off"

The Google Assistant should behave as it does when turning off any other light that is already off and it should not send any message.  This is when I use a routine to turn off (and they are already off) IKEA, LIFX bulbs, WYZE bulbs, Caseta switches, Monoprice STITCH switches, TP-Link Casa bulbs, etc.  The only device type which causes this problem is the Google Nest Camera with Floodlight. 

Thank you for your help

-j

[Juni]

Hi jjay

Understood. Try to factory reset your Nest Cam with floodlight. This erases all your personalized settings, deletes the entire video history, and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again.

Check out this link for more information.

Best,

Juni

[jjay]

Hi Juni.

Thank you for your message. I don't have one of those devices. Do I need to buy one? 

[Juni]

Hi there,

Sorry for the confusion. I was referring to your Nest Cam with floodlight. You can do a factory reset and set it up again. Check out the steps below on how to factory reset your camera. This erases all your personalized settings, deletes the entire video history, and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again.

1. Plug the camera into a power source.
2. Locate the reset button on the back of the camera.
   
   
   
   Tip: The reset button on the Nest Cam (battery) is located on the back of the camera head.
3. Press and hold for 5 seconds.
4. Your camera will restart, and the status light will be steady, solid white.

Regards,

Juni

[jjay]

Ah great. Thank you for clarifying

[jjay]

Sorry. I hit send to soon

[jjay]

Ugh

Again.

Yes I did that for two of the four cameras. All four are still exciting this behavior in the Google home routines

Any other ideas? 

[Juni]

Hi jjay,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

[Juni]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Best,

Juni

[jjay]

oh. Ok. I was hoping to share progress here so that other users might have some hope and ideally some help. 

[Juni]

Hi jjay

Understood. Other users are still able to see your post even if it's locked. Feel free to create a new one if you have other concerns in the future.

Regards,

Juni