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Nest Camera

captainkea
Community Member

I installed my new Nest Battery operated Camera but I could not use the NEST app to install it. Now that I have used Google to install the camera I cannot see it on the NEST App. Do the new cameras only work with Google? 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

Unfortunately, you are discovering what many of us customers have also discovered in the last couple of months. The new Google Nest cameras released in the fall of 2021 work only with the Google Home app, while all previous Google Nest cameras only have full functionality in the Google Nest app. Further, the new cameras cannot be accessed from a computer browser at home.nest.com.

Google has offered the following explanations in their blogs (where you can also see significant customer reaction):

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

https://www.googlenestcommunity.com/t5/Blog/Comparing-the-new-2nd-generation-Nest-Cam-indoor-wired-t...

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Kalla.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS