Nest Cameras Disconnected abruptly

[Helpmeplease1]

Nest app abruptly lost contact with 3 Nest cameras that have worked all day.  No change in wifi, power, etc.  Called 888-525-3050 for "Nest Support" but I think this is a scam number since heavily SE Asian accented man tells me a technician Michael job # G41009168 will call within 24 hours and there will be a charge of $$ for this service and the Company is called Sparrow. I just want my cameras back up.

[MplsCustomer · Accepted solution]

@Helpmeplease1 

There was another report recently in this forum about a scam phone number.

To reach Google Nest Support, use the link and instructions in this post in this forum:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

Depending on your location and the time of day, you'll have options for a phone callback, chat, or email.  Google Nest does not publish a Support phone number.

By the way, are you certain you're logging into the Google Nest app with the same credentials you've always used?

[Helpmeplease1]

Yes, same credentials and these are the older Nest Cameras x3 not the newer Google Home versions. They worked today and then stopped and asked for email and password multiple times, failed.

[MplsCustomer]

@Helpmeplease1 

If you're unable to log onto the Google Nest app, one possibility is that you really are not entering your credentials correctly. Another possibility is that there is some sort of outage affecting your locale. You could try again tomorrow, or contact Support using the link above. You can also get to the "Contact us" page with this link: https://support.google.com/googlenest/gethelp

[EmersonB]

Hello everyone,

@Helpmeplease1, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, have you tried resetting your password? Have you tried signing in your same email address with your other mobile phone? Do you have a migrated account? Try to sign in your same email address to our website https://goo.gle/2qjvVSU. Let us know your update here.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[EmersonB]

Hi Helpmeplease1,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,

Emerson