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Nest Cameras constantly disconnecting

gordon-nyc-79
Community Member

I must say that I've been using Nest products for almost ten years now. We have 8 cameras throughout our home and business, 10 smoke Nest smoke detectors, door bell, and various door sensors (I forget the name to be honest).

I'm just sharing my part of the story here. Ever since Google acquired Nest, the product support, functionality, reliability, and overall experience has been going downhill. Product support specialists on the phone are poorly educated on troubleshooting even the most basic issues. It's clear that Google has outsourced tech support to the lowest bidder. Our Nest Cameras which worked flawlessly consistently show "Camera feed is not available" on our Google Home screens. The Nest app on my iPhone 14 and on my wife's phone consistently asks us to login, again and again. The sheer number of problems, lack of solutions, lack of reliability has really destroyed the Nest brand. I wish Google all the best, but this was our last venture into the Nest ecosystem, and with our new home, we'll be resorting to another system. We will not be spending another dollar on any Nest nor Google products in the future.

Apologies if this feels more like a rant than a request for support, but as someone who has invested thousands of dollars into a brand, I feel like I have a right to share my story.

Thanks for listening guys, and best of luck.

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel