History not showing on nest cam. Help required

[Grech77777]

I have 2 x external nest cameras. Wired upto internet and powered via the mains.

Live camera works fine however history refuses to show. I pay the £5 a month for the service but still nothing. I've restarted cameras but nothing.

Can anyone help please? I've had these only 3 months. Seems like a waste of money too me now.

Any help appreciated.

[Brad]

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. It sounds like you may not have a Nest Aware subscription. I would suggest you look into subscribing, so you can start to see your video history and events. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription.

Best regards,

Brad

Best regards,
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel