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Nest doorbell wired (2nd Gen) will not connect to Google Home App

gobama84
Community Member

This doorbell was connected and then I changed my router login and it will not reconnect. I have done a factory reset and the light changes to white and then goes back to green with a spinning white ring around the button. It was working before and sending me video updates via my iPhone. Not it looks like it is recording, but I can't set it up again. Very odd.

Please help before I throw this in the trash and go a different route.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@gobama84

I'm just another customer who sees a continuous string of posts like yours.

In general, Google Nest's process for changing Wi-Fi settings for a Google Nest device is 1) remove the device from the Google Nest app or Google Home app while still on the old Wi-Fi network [this is not explicitly called out on their help pages], 2) do a factory reset, and 3) re-install the device.

Most customers don't know about #1, and so find out they cannot reinstall their device.

Google Nest's recommendation when getting a new router/modem is to set the network name (SSID) and password to the same values as on the old router/modem. That's what we did when we got a new router/modem quite some time ago, and we didn't have to do anything to our Google Nest devices. But again, most customers don't know about this either (https://support.google.com/googlenest/answer/9223711?hl=en).

You may have to contact Google Nest Support for assistance in getting past Google Nest's obstacles in this process, starting with this link: https://support.google.com/googlenest/gethelp

If one of your devices is a thermostat, you could try the solution posted on this thread by customer CoolingWizard: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Connection-Issue/m-p/291002

Brad
Community Specialist
Community Specialist

Hi there,

Thank you for your help, @MplsCustomer. I appreciate the information you have shared with our users.

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel