Nest Doorbell Battery Keeps falling off mount

[Maybellsdad]

I have a nest battery doorbell that seems to work fine with one exception.  The doorbell will not stay mounted top the bracket.  It seems to install and latch properly but in a day or two it pops off by itself. 

[pereztzum]

Hi there!

I understand that your Nest Doorbell Battery keeps falling off the mount. Let's work together to resolve this issue.

To get a better understanding of the situation, could you please provide me with the following information:

Could you please send me some pictures of the doorbell and its mount? This will help me visualize the setup and identify any potential issues. (Do not send photos of the back).

When was the doorbell installed? Knowing the installation date can help determine if it's a recent issue or if there might be a manufacturing defect.

Here are some troubleshooting steps you can try:

1. Re-mount the Doorbell: Ensure the mounting surface is clean and even. Carefully align the doorbell with the bracket and tighten the screws securely. For more information take a look on How to Install a Nest Doorbell Battery.
2. Check for Obstructions: Remove any obstructions that might be interfering with the mount, such as cables or nearby objects.
3. Inspect the Latch: Look for any signs of damage or wear on the latch mechanism.

If these steps don't resolve the problem, please let me know and we can explore other possibilities.

Regards,

Brandon.