02-29-2024 01:21 AM
Bought 9th October 2021 - has been working great for the last 2 years. Noticed yesterday, that it wasn't working. Took off to charge. No lights when charging. Left on charge over 5 hours - still no lights. Mounted back on metal plate - no life. Google Home app says "Device Offline" retry. Retry does nothing.
If I hit the little battery symbol in the app, it says Battery 7 weeks. But as it can't actually see or connect to the doorbell, I have no idea how accurate that might be.
Tried a 5 second press of the reset button - no life
Tried a 10 then 12 second reset button - no life
Doorbell is 4 months over it's standard 2 year warranty. What do I do now? Does it just go in the bin and I buy a new one? A new doorbell at £170 every 2.5 years seems rather excessive. Any ideas how I might fix this?
02-29-2024 04:34 PM
Hi pt44,
I'm sorry to hear your Nest doorbell isn't working out for you. We'd love to help you out with this. Could you please fill out this form? Once you're done, just let me know.
Best,
Edmond
03-03-2024 10:19 AM
Have sent form. Now waiting on replies.
03-04-2024 12:33 PM
Hey there,
Thanks for filling out the form! Our support team will send you an email soon to help you out. If you have any more questions or concerns, please let us know.
Cheers,
Edmond