12-12-2023 04:18 PM - edited 12-12-2023 04:22 PM
I’m having an issue where my Nest Doorbell isn’t showing it’s status or just turns off. It won’t blink a color or light. Once I plug it in, it turns on, works perfectly fine, and shows light status but once i remove the USB-C, it turns off within 3 seconds and no longer responds. I’ve tried Reseting and Factory Reseting but that didn’t change anything. I just got this Doorbell today and Brand New so I expected no issues from the Doorbell it’s self
12-12-2023 07:19 PM
We have the older Nest Hello Doorbells and not the battery doorbell, but did you charge your doorbell first, until you got a solid white light?
12-12-2023 07:23 PM
Yes. Charged it all the way to 100% but instantly dies when i unplug it
12-12-2023 07:29 PM
You could try contacting Support, using the link and instructions in the post below:
12-15-2023 02:39 PM
Hi folks,
@Fendi3ddy, thanks for reaching out here in the Community. It could be that its battery is too drained. Typically, It takes approximately five hours to fully charge the battery using a compatible 7.5W AC adapter (sold separately). The battery won't charge at temperatures below 32°F (0°C), and will only charge slowly at temperatures close to freezing.
To learn more, you may visit our public article about "Save battery for Nest cameras and doorbells".
I appreciate your response, MplsCustomer.
Regards,
Emerson