Nest Doorbell Battery delay in streaming video

[AP94]

I can receive a notification when in the house or out the house alerting me somebody is at the doorbell and when I try and stream live video it does not connect or takes a very long time to do so. 

Doorbell is only around 5m from router and the whole home has good Wi-Fi coverage. 

I have a Linksys Velop MX10600 Wi-Fi system running Virgin M500 broadband. 

does anyone else have this issue or could point me in any direction on how to solve it. 

Thanks

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[aatienza]

Hey AP94,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey AP94,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie