cancel
Showing results for 
Search instead for 
Did you mean: 

Home App not picking up doorbell

NateOhio
Community Member

Trying to setup my new Doorbell but the app keeps finding a Wifi device to setup....which isn't mine. It won't move past it. Keeps finding it over and over. 

Thoughts?

 

 

9 REPLIES 9

cint128
Community Member

Im having the same issue, when I try to add it manually and scan the qr code, it scans it but nothing happens

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. Is this your first time setting up your doorbell? What phone are you using to set it up? Also, have you tried any troubleshooting steps to fix this?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

cint128
Community Member

Hey it was the first time. I used a pixel 3. I ended up adding my  partner to the home and using their phone (pixel 3 as well) which worked but it still doesn't let me add any nest devices

aatienza
Community Specialist
Community Specialist

Hey cint128,

 

Thanks for getting back to us. Have you tried reinstalling the Google Home app to make sure it's up-to-date? Also, could you send us a photo of what's happening so I can take a closer look?

 

Best,

Archie

cint128
Community Member

Yep did all that. It's hard to send a screenshot as nothing happens. It gets to the scan code bit, you scan it and it goes back to the app home menu.

aatienza
Community Specialist
Community Specialist

Hey cint128,

 

Could you check if the date and time is correct and set to automatically? Check if the Nest app has permission to access your phone's location. Also, check for software updates on your phone. Obsolete OS versions may break some app functionality.

 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hey cint128,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey cint128,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie