I've had a Nest Doorbell for a little over a year. Just long enough that Best Buy can't do anything for me. It's completely dead. It was never wired so I would charge it about every 2-3 months. I noticed my connection was in and out and then one day it just wouldn't charge any longer. It's basically a $175 paper weight right now. Is there any kind of warranty or battery replacement Google offers? This can't be a problem only I am experiencing.
That's not good. You could TRY contacting Google Nest Support to see if they'll replace it. We have a Google Nest Camera (Battery) that's a little over a year old, and I'd be upset if the battery failed when it's this new.
I'm sorry to hear that. I appreciate your efforts getting in touch with our support team. Were you able to perform troubleshooting steps with our support team? If so, how did it go?
@jersanter we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
The doorbell is dead and will not charge at all. Google will not do anything to help. Not even offer a discount on a replacement. $190 for a doorbell that lasted less than a year and a half. Pathetic
I'm sorry to hear about your experience on your Nest doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
