cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Doorbell - Don't know login associated with camera doorbell

DWD951
Community Member

My Nest app got reset and I don't know what email is associated with Nest.  I am trying to login to the Nest app to get access to my Google Nest Doorbell.  I have a couple of gmail logins but the camera is not associated with either of those.  When I try to add the doorbell I get the message "This Nest Doorbell (wired) is connected to another account".  I've had this doorbell on the house for a couple of years.  Is there any way to reset the Nest doorbell without having to buy a new one?  Or find out what email I used before?

Same problem with my Nest Thermostat.  I don't have access to it through Nest because of this problem.  I also had the problem with both my Nest Yale door locks but I could factory reset those so I have them working.

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

I'm pretty sure you have to contact Nest Tech Support to get home on this.  This is just a user forum so I don't think you will get the help you need here.

Here is the link to open a support ticket.

https://support.google.com/googlenest/gethelp

 

aatienza
Community Specialist
Community Specialist

Hey DWD951,

 

Appreciate the help, EmptyNester. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey DWD951,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey DWD951,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie