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Wi-Fi connectiom

LindaGerbosi
Community Member

Got a new wifi service provider.  Had no trouble changing my doorbell however my outdoor camera will not except the Wi-Fi password I’ve put it in 10 times there’s no errors and I keep getting a C104 code and all it tells me is to keep trying that I must have the wrong password… Please help

5 REPLIES 5

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. Let's get this sorted out. A few questions: what type of Nest camera are you setting up? What type of app are you using?

 

You can check this article on how to Troubleshoot Nest camera and doorbell setup messages for detailed steps.

 

Regards,

Steve
 

I’m using a Nest Cam Outdoor camera and the Nest app.  When I got the new WiFi I had no trouble changing my doorbell but couldn’t change the camera.  I keep getting error c104.  It says wrong password.  It is not.  Thanks Linda gerbosi 

 

SteveT1
Community Specialist
Community Specialist

Hi there,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

I'm sorry for the late reply. What is the color of the LED lights on the Nest Cam Outdoor during setup? Also, is this happening to multiple phones?

 

Regards,

Steve