Nest Doorbell Error: Unable to start device pairing, configuration not available.

[Dayz]

Hi somebody clever,

My ex-husband has moved out of thr house but won't give me access to thr Google nest doorbell. I have done a factory reset to try and start again. I tired through Google home app and nest app. Google home said couldn't pair device. Configuration not available at this time. And nest app said its still linked to the old user.

The 'old user' won't remove himself from the account.

Please help me remove him and set myself up on the doorbell. He doesn't even live at the property anymore.

[MplsCustomer]

@Dayz

I don't know whether this will work or not, but you can try the "camera deactivation steps" posted by Google Nest Community Specialist @janthadeus a couple of weeks ago on this thread:

https://www.googlenestcommunity.com/t5/Apps-Account/New-wifi-network-cannot-remove-cameras-and-doorb...

[EmersonB]

Hello everyone,

@Dayz thanks for reaching out and I'm sorry to hear if you're having trouble connecting your Nest doorbell to your app. To confirm, do you have the battery or wired type of Nest doorbell?

Give these steps a try:

• The camera must be offline for 48 hours before setting it up. Unplug the camera(s). Wait at least 48 hours.
• The camera will be automatically unpaired from the original owner's account.
• The previous owner will receive an email to notify them about the removal of the camera from their account.
• The camera will be paired to the new account.

Keep us posted.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[Dayz]

Hi Emerson,

Thanks for your response.

I did try these steps but it's still not working sadly. Is there anything else I could try or is there a way of speaking to a Google support team member directly?

Many thanks for your help

Daisy

[EmersonB]

Hello Dayz,

Thanks for getting back to us and for trying to do the steps. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,
Emerson

[EmersonB]

Hi Dayz,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Regards,

Emerson

[EmersonB]

Hello Dayz,

We haven't received your form — were you able to fill it out?

Best,
Emerson

[Dayz]

Hi Emerson, apologies I haven't been able until now. Will do so now thanks so much for chasing. 

All best, Daisy

[Dan_A]

Hi Dayz,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers,

Dan

[Dayz]

Thanks Dan, 

It would be great to get going on it within the next 48hrs, as going away and need the security of the camera set up and working before I leave. Any way to hurry them along would be so appreciated 🙏 

Many thanks 

Daisy

[Dan_A]

Hi Dayz,

Thanks for letting us know. I'll follow this up with our team so that they can email you as soon as possible. I'll keep this thread open for a few more days and monitor your case until someone contacts you.

Best regards,

Dan

[aatienza]

Hey there,

It's us again. Our team sent you an email — have you received it? If so, please reply to the email and continue the conversation there as I'll be locking the thread after 24 hours.

I appreciate the help, everyone.

Thanks,

Archie