cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Doorbell Factory Reset Problem

Jorgy4u2
Community Member

Update**. I discovered that I had to use the Nest app instead of the Google Home app.. 

It's working now 

 

 

Hello, 

I recently bought a house and the previous owners left the nest Doorbell w/camera. I went through the setup steps and received the notification that another user has it registered and to factory reset it.. I did the factory reset steps a dozen times and even deleted my Home app profile before attempting yet again.. I still get the same message.. this is frustrating.. hopefully someone can help 

1 REPLY 1

EdmondB
Community Specialist
Community Specialist

Hello Jorgy4u2, 

 

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

Best, 
Edmond