Nest Doorbell / Filter - sound motion people

[ss2016]

I have a wired Nest Hello Doorbell. There is a filter that offers any or all of sound/motion/people. Sometimes it offers to allow all, at other times it offers just one. What is the problem? I certainly want people which is in fact the least often offered option.

[MplsCustomer]

@ss2016 

That's a bug that's been around for awhile. Sometimes the Google Nest app doesn't show all of the available filter options. In the IOS version, it clears up after closing and re-opening the Google Nest app and/or by viewing the camera or doorbell later.  Then the available options re-appear.  It's a bit disconcerting, but at least for us the problem doesn't last.

[ss2016]

Thanks for the reply. Its pretty sad that if its been around for a while Google has not bothered to fix it. Increasingly i wonders if I would not be better off with Amazon products. I will certainly stop spending more on Google for now. 

[ss2016]

Now Google want to know if I am satisfied with the reply! Thanks to Mpls for a reply, but shame on Google. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[ss2016]

Brad, I am not sure how you relate to Google. What I do know, if this bug has been around for a while as Mpls suggests, is that Google is very cynical in not bothering to fix it. They keep trying to persuade me to sign up to Nest Aware. Now why would I do that if they can't be bothered to make the product I have already purchased work?

You say do I still need help. Yes I do, I want a working product. Can you help? How?

If you do work for Google then fix it. If you have any influence over Google use it. Otherwise I would disassociate yourself. 

Regards, Steve.

[Brad]

@ss2016

Please make sure that the Community Guidelines are being followed as I will continue to keep this thread informed as more information comes to light, but I ask that you be respectful. If you do not have anything helpful to share, I ask that you do not share it. I was simply checking in to see if you needed help with this issue. 

Best regards,

Brad.

[Msfis]

I closed and opened the Nest app. Then,  I signed out and back in again. That didn’t work either.   Any other suggestions?

[MplsCustomer]

This long-standing bug happened to us today. On one of our phones, the "Doorbell" choice disappeared from the Filter list for one of our doorbells, and for the other doorbell the "Doorbell" choice disappeared from the Filter list for both phones. Later on today, the "Doorbell" option reappeared.

This sort of thing has happened off and on for perhaps a year. My guess is that it, since it's intermittent, it might be something happening on the Google Nest servers.

[Brad]

@MplsCustomer

Thank you for your insight. I am sorry to hear that you are experiencing the same issue. I will make sure to get this information added to this bug so we can find a solution.

Best regards,

Brad.

[ss2016]

Brad, can you give any insight as to how long help might take? Its not a new problem - perhaps 2 to 3 years -  and for me it occurs on all devices I view through, EVERY day. I dont see Google as being very interested to fix it despite it being a fundamental part of the product they sold.

[Brad]

@ss2016

Unfortunately, I do not have an ETA.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.