Nest Doorbell Notifications on New Phone

[Zompklift]

Hello,

I recently upgraded my phone to a Samsung S25 Ultra. Since then, I have not been receiving doorbell updates (motion or button) on my device. My wife's Samsung S22 is still receiving notifications. 

I have verified all my notifications are turned on, and even gone line by line with her phone to make sure I am not missing something. 

Any advice would be much appreciated!

[kcruzgonzalez]

Hi, zompklift ,

Thank you for posting in the community. I'm sorry that you're having trouble with your Nest Doorbell notifications on your Samsung S25 Ultra. Let's work together to find a solution.

For your concern, please try the below steps:

• Turn off all notification settings in the Home app or Nest app and double-check if the web app has the same settings.

• Sign out of the Nest account on all devices it's signed into, including computers.

  1. Delete the app.

  2. Restart the phone.

  3. Reinstall the app.

• Sign in and turn all notification settings back on. If needed, double-check if the Nest web app has the same settings.

• Go to the device’s settings.

• Look for the Home app or Nest app.

• Select Notifications.

• Ensure that the toggle is on.

• Make sure the camera is pointed to an area that isn't too bright or dark. 

• Gather screenshots of the activity zones and make sure they don't overlap.

  • If the activity zones overlap, delete the activity zones and recreate them with no overlap.

Let me know how it goes and keep me posted.

Regards,

Kevin

[Zompklift]

Kevin,

Thank you for the response. Today it just started working while I was out running errands. Thank you for detailed response, here's to hoping I don't need it in the future. 

Thank you!