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Nest Doorbell Offline/ Buzzing sound

Patt625
Community Member

‎03-17-2025 07:48 PM

Hi, 

 

I’ve had a nest doorbell since about 2018/2019. It usually works fine but I noticed the chime stop working.  I had a electrician come out and reinstall it. Chime worked for a little now the door bell is offline and there is an annoying buzzing sound coming from my chime box. Any suggestions ? 

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kcruzgonzalez
Community Specialist
Community Specialist

‎03-21-2025 03:59 PM

Hi Patt625,

 

Thank you for posting in the community. I'm sorry to hear you're experiencing trouble with your Nest Doorbell making a buzzing sound. I understand how frustrating that can be, and I'm here to help.

To help us troubleshoot effectively, could you please answer the following questions:

  • What exact model of Nest Doorbell do you have? (e.g., Nest Doorbell (Wired), Nest Hello, Nest Doorbell (Battery) wired)"

  • When you say the doorbell is 'offline', is it completely inaccessible in the app?"

  • Have you tried restarting your Wi-Fi router?

  • Have you tried restarting the Nest Doorbell itself?

  • Is the Nest Doorbell receiving power?

  • Did the electrician who reinstalled the doorbell specify what they did during the reinstallation?

  • Did they replace any wiring or components in the chime circuit?

  • What type of chime box do you have? (e.g., mechanical, digital)

  • Is the buzzing sound constant, or does it change in intensity or frequency?

  • Beyond the electrician's work, have you tried any other troubleshooting steps?

Please provide your responses to these questions. I look forward to hearing from you and helping you resolve this issue.

 

Regards,

Kevin

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