07-01-2022 06:29 AM
My wired nest doorbell has been peeling. I thought it was some protective film but it is an outer layer peeling off and it looks terrible. I have Nest aware and multiple other cameras, google homes, thermostat, etc. and this is the only product i'm having an issue like this with. Is there a way to get a replacement?
07-01-2022 06:35 AM
With your post, there are now 297 threads about "peeling" Google Nest Hello Doorbells in this forum and 37 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--21 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both problems are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.
You could. of course, try contacting Google Nest Support at https://support.google.com/googlenest/gethelp?hl=en to see what they say in your case.
In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.
07-01-2022 11:45 AM
Yes, like said above, get in touch with Google Nest Support, they will assist for sure.
07-06-2022 09:55 AM
Hey there,
Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support.
Best Regards,
Brad
07-10-2022 04:33 PM
Hi folks,
I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.
Thanks,
Steve
07-11-2022 07:24 PM
Hi there,
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Regards,
Steve