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Nest Doorbell Peeling

JArgent
Community Member

My wired nest doorbell has been peeling. I thought it was some protective film but it is an outer layer peeling off and it looks terrible. I have Nest aware and multiple other cameras, google homes, thermostat, etc. and this is the only product i'm having an issue like this with. Is there a way to get a replacement?

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@JArgent 

With your post, there are now 297 threads about "peeling" Google Nest Hello Doorbells in this forum and 37 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--21 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both problems are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.

You could. of course, try contacting Google Nest Support at https://support.google.com/googlenest/gethelp?hl=en to see what they say in your case.

In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.

Techno_Guide
Community Member

Yes, like said above, get in touch with Google Nest Support, they will assist for sure.

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support

 

Best Regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve