12-20-2021 12:40 PM
Hello, I have a couple year old Nest doorbell camera (wired) and the plastic on the front is chipping around the outside. I spoke with the chat support folks and they said there was nothing they could do as it was out of warranty. At what point does a consistent equipment failure like this become recall territory. These doorbells should last for many many many years.
12-20-2021 01:28 PM
Hey there,
Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 8-4211000032183
Please note: once I have submitted your replacement request, I will be locking this post.
Best Regards,
Brad.