Team, at the bottom is my previous post. I received a response promptly (which was great) which noted the following (directly below). I have filled out the requested form immediately and have not yet received a response or case number to reference or to look-up as mentioned within. I would ask for more help via the main thread but it is locked for I accepted the solution. What are the expectations and next steps please? TY
*** Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked.
Best Regards, ***
From previous post/....
I have a nest doorbell (wired), The surface is peeling off. This device is a supposedly a premium product and this issue is clearly a DEFECT. I contacted support and after providing pictures, serial numbers, system access and order info I was boldly dismissed and told to purchase a new doorbell for it is out of warranty. I pressed to escalate and was told nothing they can do but submit more feedback. This end is unacceptable and awful service. The issue clearly developed in the past few months and is unsightly for such a high end unit. I have 9 nest devices, nest aware services, eero and eero secure services. I will rip them all out and cancel the services before I spend $200 to replace a clearly poorly designed and defective device. Waiting for help with baited breath, come on google.
