Nest Doorbell Wired Gen 2nd Can't Connect to Google Home App

[Ryan88]

Hello,

Still try to set up the doorbell, and have the following problems:

1. The status light was turned blue and flashing, and each step looked good until the last step (I guess?) of downloading the software (always downloaded 0% ). Is that caused by the network issue or something else?

2. For some reason, I haven't connected the chime puck. Does the lack of chime puck have someting to do with the connection issue?

Has any ideas or suggestions on those ones? Thank you.

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel