Nest Doorbell (Wired)

[Enchantyd22]

Hi! Anyone has issue with their Nest doorbell not working after a year? The chime doesn’t work for me. This is my second Nest wired doorbell and same thing kept happening after a year. We tried using our old doorbell and no issue with the chime. I guess it’s time to switch to another company?

P.S. there isn’t a label for wired

[MplsCustomer]

@Enchantyd22 

Perhaps you have the same problem we have with two of our Google Nest Hello Doorbells, where the failing internal battery (which we didn't know existed) starts to fail after a year or two.  If you have Nest Hubs or Minis you can turn on Visitor Announcements as a workaround.  Google Nest hasn't provided a clear answer for the failure except to deny warranty claims.  See this VERY long thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

I

[Rubes]

Frustrating to be sure. However at this point all you can do is submit a support ticket and see what happens:

Support

[SteveT1]

Hi folks,

I appreciate the help @Rubes and @MplsCustomer. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve