Nest Doorbell (battery) - Ring Inside

[Kent_in_Canada]

Hello,

I recently bought a Nest Doorbell (battery) and installed it, unaware that it would not work with my Google Hub. I am very disappointed that this wasn't more clearly communicated...not really a Nest product if it doesn't work with the other Nest offerings.

What are my options to hear the doorbell while at home, outside of the notification to my phone? I would like to know when someone is ringing my doorbell without having to keep my phone on my person 24/7.

Thank you

Kent

[MplsCustomer · Accepted solution]

@Kent_in_Canada 

If you turn on "Visitor announcements" in Settings for your Google Nest Hello Doorbell or your Google Nest Doorbell (Battery), you should get an announcement on all of your Google Nest Hubs and Google Nest Minis (and other Google Nest speakers, I believe) whenever the doorbell button is pushed.

[Kent_in_Canada]

Thank you, but I tried this and it doesn't work. I turned on the Visitor Announcements in for my doorbell, but there is still no notification to my Hub when I ring the doorbell.

[MplsCustomer]

@Kent_in_Canada 

Well, it SHOULD work, as long as your doorbell is in the same "home" or "structure" as your Google Nest Hub.

You could try contacting Google Nest Support using this link: https://support.google.com/googlenest/gethelp?hl=en

[Kent_in_Canada]

Thank you. It is actually working now. Not sure why there was a delay from adjusting the settings and beginning to work, but it is working fine now. Thanks for the help.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best regards,

Brad

[MplsCustomer]

Another customer (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell/m-p/183891) is reporting that "Visitor announcements" doesn't work with their Nest Mini.  Since a non-wired battery doorbell cannot ring a chime, visitor announcements on a Nest Hub or Nest Mini is the only option.

@Brad   , can you verify that "Visitor announcements" also does not work with the new Google Nest Doorbell (Battery) when the doorbell is using battery power? These seem to be an extraordinary design limitation that should be documented.

[MJB]

Hi,

I'm having this same issue of "no chime while in battery mode" I would have never purchased this product if I would have known this from the beginning. 

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad

[Kent_in_Canada]

Hi Brad,

Thanks for reaching out. @MplsCustomer 's solution worked.

Regards,

Kent_in_Canada

[aatienza]

Hey Kent_in_Canada,

Thanks for the help, MplsCustomer and Brad. 

That's great to hear! I'd suggest monitoring your device and let us know how it goes.

Thanks,

Archie

[Brad]

Hi there,

Just checking in. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[Brad]

@MplsCustomer

You are welcome to reach out to Support for further assistance. I do not have the answer. 

Best regards,

Brad