Nest Doorbell (battery) compatible with Nest Wifi Pro 6e

[Hannemanne]

I've had my Google Nest Doorbell (battery) functioning seamlessly for over a year.

When I recently switched to Nest Wifi Pro 6e, several of my devices (Apple watch SE, WAC smart ceiling fan etc) lost their connection to Google Home and could not be added again. The Nest Doorbell (battery) is also one of them. 

My guess is its because Nest Wifi Pro is a non-splittable tri-band. 

Has anyone else had the same/similar issues?

[RXShorty]

Hi @Hannemanne 

I also had the doorbell (battery) and moved to Nest Wifi Pro without issues.
Did you reuse your WiFi settings during the change (SSID&Password) or new configs?

Maybe worth factory resetting your doorbell to see when you set it up like new help.

[Hannemanne]

I reused the same Wifi Name and password. When I tried to add it again to my Google Home app, it's telling me it can't connect to Wifi. I removed the device from my Google Home device list and plugged in the USB-C cable and performed a factory restart. Still the same issue, "can't connect to wifi"

[EmersonB]

Hello everyone,

@Hannemanne, thanks for reaching out here in the Community. To confirm, how far is that Nest Camera from your Wifi router? What is the light status of your Nest Camera? Have you tried performing a simple restart? In case you haven't tried it, you may restart your Nest Camera and your Wifi router. Let us know how it goes.

I appreciate the help, RXShorty.

Regards,

Emerson

[EmersonB]

Hi Hannemanne,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to read the information I've shared? Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson

[Hannemanne]

The tri-band used by Google Wifi Pro 6 gave me too much trouble with 2.4GHz devices and compatibility issues with my router. I decided to return the product in the end.

[EmersonB]

Hey Hannemanne,

We appreciate you getting back to us. Well take note of it and ensure that we'll learn from your experience as we continually improve our products and service. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future. Let us know if you have other questions or concerns.

Regards,

Emerson

[Jenelyn_O]

Hi Hannemanne,

Chiming in — I'm sorry for the trouble this has caused you. Please let us know if there's anything else we can do for you, as we'll be willing to assist you further.

I appreciate your help, @RXShorty and Emerson.

Best,

Jenelyn

[EmersonB]

Hello Hannemanne,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for answering, Jenelyn.

Regards,
Emerson

[Hannemanne]

Please go ahead and close unless you think the post might help someone else.

[EmersonB]

Hey Hannemanne,

We're sad to see you go. In case you have further questions or concerns, feel free to post it here as I'll be leaving this thread open for 24 hours.

Best, 

Emerson