cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Doorbell (battery) not showing video previews

thesagerage
Community Member

My Nest doorbell (battery) used to work great - I had video preview notifications on my Pixel 5, my video history was accessible when I needed it.

 

But ever since around 2 months ago, it stopped working. The notifications pop up when it recognizes a person or the doorbell rings, but there's no video preview. The video history in the home app shows the first frame of an event, but then a loading wheel turns forever instead of playing the video. 

 

I'm getting pretty frustrated as there doesn't seem to be a solution for this and it's unacceptable to be totally in the Google ecosystem (phone, doorbell, Nest Aware, Hubs, etc.) And not have the products work correctly. 

 

Any help here?

1 ACCEPTED SOLUTION

Brad
Community Specialist
Community Specialist

@thesagerage

 

I am terribly sorry for my delay in response! Not enough of us to go around in these forms, but I think this issue is actually connected to an ongoing issue from a previous update. I do not have a solution at this time, but I am hoping that with an upcoming release, it may be fixed.  In the meantime, I would just restart the devices, check your connections to make sure that they are fast, and also I would verify that you still have an active Nest Aware subscription. Is it possible that you were on a trial before?

 

Best regards,

Brad. 

View solution in original post

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

thesagerage
Community Member

Hi Brad, thanks for your response and no worries on the delay. Yes I do still need help - I can record a video of what's going on if that would help. Just would like to have my doorbell working the way it first did!

thesagerage
Community Member

Hi Brad, just wondering if there's any update here as I'd like to get this fixed ASAP. Thanks.

Brad
Community Specialist
Community Specialist

@thesagerage

 

I am terribly sorry for my delay in response! Not enough of us to go around in these forms, but I think this issue is actually connected to an ongoing issue from a previous update. I do not have a solution at this time, but I am hoping that with an upcoming release, it may be fixed.  In the meantime, I would just restart the devices, check your connections to make sure that they are fast, and also I would verify that you still have an active Nest Aware subscription. Is it possible that you were on a trial before?

 

Best regards,

Brad. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

thesagerage
Community Member

Thanks for checking in, Brad. I guess no assistance needed except for the issue to be fixed in a future update. Having no timeline is pretty frustrating as you would think everything within the Google/Nest ecosystem would work well with each other, but I'll hold for a resolution.

Thanks,

Andrew

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I appreciate your time, and I am sorry that I do not have a better solution for you to try. You are welcome to reach out to Support for further assistance if you wish. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.