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Nest Doorbell (battery) set up issues

thesentone
Community Member

I am not using any Google Wifi-related products/network.  I already have a Google Home mini installed on my non-Google wifi network, so I know my Google products can work on my home wifi.

However, I am having issues adding the Nest Doorbell (battery) to my Google Home app.  As I do not have any Nest products installed, when I click on the link to "Create network" (presumably a new Nest network) it stalls at "Problem connecting to cloud - Please try again later".  Been like this the whole day.

Grateful for some help!

 

 

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Are you using a normal consumer (typically @Gmail.com) email address and not a Google Workspace account?

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, davidking!

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve