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Nest Doorbell (battery) turning off when wired

Southender
Community Member

I have a Nest Doorbell (battery). 

The battery life is terrible despite all tweaking/optimization. I have another thread on this issue.

So I bought a power supply and hardwired it. For a couple of days everything was good - I saw the infinity symbol on the Battery page of the settings. But then I got a notification 'Camera turned off to save battery' - and now I see 'Plugged in' and 21% on the battery status page.

I removed the doorbell, fully charged it 100% with the USB-C port, then reconnected.

Exactly the same thing happened again.

Is my doorbell faulty?

1 ACCEPTED SOLUTION

Southender
Community Member

Hi Brad

No, I no longer need help. I returned the Nest Doorbell for a superior competitor's product some months ago now.

View solution in original post

8 REPLIES 8

firmwaredev
Silver Product Expert
Silver Product Expert

I presume you're in Canada, given the link to Amazon Canada.  Is it cold where you are?  If so, that's likely contributing to your issue.  Running it hardwired trickle charges the device, but heavy use, compounded by cold weather affects on the ability to charge the battery,  it is not enough to keep the battery from draining down over time.  Even configured to really trim down events, it's tough to keep charging at a net positive rate when the temperatures are below around 0C.    See this thread for a lot more on this topic....

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cold-weather-concerns-with-Nest-Doorbel...

 

 

Thanks for the link, very enlightening.

Yeah, I'm in Toronto. It's not even that cold compared to many states and provinces! It's barely been below zero celcius since I got the doorbell in early November.

The more I read on this forum the more I've come to the realization that the Nest Doorbell (battery), even when wired up, is not suitable for people that live on busy streets or in cold places. Unfortunately both of those things are true for me. Maybe Google don't bother testing their products outside California. 

It's really a shambles how bad this product is. I'll be returning it to Home Depot for something better.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Southender
Community Member

Hi Brad

No, I no longer need help. I returned the Nest Doorbell for a superior competitor's product some months ago now.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

MarkvDam
Community Member

Hi Brad,

 

I don’t need any assistance, since I returned the product and got a competent product of one of your competitors. 

BBQCAKE
Community Member

I have the exact same issue and apparently this is happening to many people. Safe to say I will be returning my doorbell and will explore other options. As always, Google knows how to thoroughly disappoint with in-house hardware.

MarkvDam
Community Member

I have the same issues in The Netherlands, plus the buffering issue (every 2-3 seconds of live streaming)…