Nest Doorbell button stopped working

[ZG9090]

Hi,

My doorbell button has stopped working. The video works. I have fully charged the doorbell and did a factory reset, however, the button is still unresponsive.

Google technical team seemed surprised to hear that I wanted the device repaired or replaced since it seems to me that the button suffered from water ingress throught the button O-ring.

She advised to take it to a camera repair shop and pay for the repair myself to which I replied that I would rather switch Amazon Ring instead. Not happy!

Has anyone else experience similar issues?

Location: Rainy, cold London

[kcruzgonzalez]

Hello ZG9090,

Thanks for reaching out to the Nest Community.

I understand your frustration regarding the unresponsive doorbell button, and I sincerely regret the experience you've had. I want to explore all possible avenues to resolve this for you. To do so, could you please provide the following information?

• Can you confirm the exact model of your Google Nest Doorbell? (Battery or Wired, and which generation)

• When did you first notice the doorbell button stopped working?

• Could you please provide the case number or any other reference from your previous interaction with the Google technical team?

• Can you attach a photo of the defective button to this post?

Please keep me updated with your responses. I look forward to hearing from you and finding a solution.

Best regards,

Kevin

[ZG9090]

Hi Kevin, thanks for your reply.

The doorbell is the second generation battery operated. It stopped working around October-November. 

Conversation ID 149617407 (video of device attached) and Google Nest Customer Care Team Case Id for your reference is 7-1152000038592.

Thanks

[kcruzgonzalez]

Hello ZG9090,

Thank you for your response. Let's continue working together towards a solution.

I understand you've already tried some troubleshooting steps suggested through other channels, and your Nest Doorbell is still exhibiting the same behaviour. If you'd like to receive further assistance, please fill out this form with all the necessary information, including the thread title or link and your community username.

Once you've completed the form, please let me know, and someone from my team will contact you shortly to provide further support.

Best regards,

Kevin

[ZG9090]

Hi Kevin,

I have completed the above form.

Thanks