01-09-2022 01:25 PM - edited 01-09-2022 01:26 PM
While setting up doorbell, I get as far as the app connecting to my Wi-Fi and "Testing your connection". The test then fails, says "Something went wrong - There is no internet connectivity on the network". Retried more than a dozen times, no joy. Here are the things I've tried so far:
I have a brand new dual-band router, 5G and 2.4G
All other devices in the house work on this network.
At a loss. If I can't find a solution I guess I just return the device?
Answered! Go to the Recommended Answer.
01-12-2022 03:15 PM
Solved. My Wireless router management software had a list of devices, and configurations for each separate device. The Nest, for whatever reason, was set to the PAUSED state. When I unpaused it, the device connected properly.
01-09-2022 01:54 PM
IS your 5ghz channel below 149? If not, change the channel to one lower than 149 and try that.
01-09-2022 02:42 PM
If that doesn't work you may be too far away from your router. I needed a wi-fi extender.
01-12-2022 03:15 PM
Solved. My Wireless router management software had a list of devices, and configurations for each separate device. The Nest, for whatever reason, was set to the PAUSED state. When I unpaused it, the device connected properly.
04-25-2022 08:50 PM
Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
Thanks,
Archie