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Nest door bell display

Shahbaz82
Community Member

Nest door bell does not ring or display on Google HUB when someone rings the bell. I do get a notification on my cell phone and also rings on my cell phone but does not ring or display 9n Google Hub.

8 REPLIES 8

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Was your Google hub setup using the same account as your phone?  If it was and it still isnt showing, suggest that you factory reset it and set it up once more using the same account, and all should work as normal

I just reset Google hub and it still did not work. Yes google hub and nest door bell are on the same account.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

on your google hub does the camera show up at all? IE when you click to home control can you see it there? 

Shahbaz82
Community Member

Yes, I can open the bell camera on the Google hub.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Is do not disturb on?  What about personalized results?  if either of these are on then notifications wont appear either.

No it's not on do not disturb and is not off on personalized settings either.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

That's strange for sure then.   Would suggest removing both the hub and the doorbell from the home then adding them again and see if that works for you.  If not I'm out of ideas here. 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie