Nest Doorbell is defective

[Paul45]

I have had my Nest doorbell (battery) for a year or two and as of this week, no longer mounts to the wall. The small circular locking mechanism does not click when attaching the doorbell to the mounting plate.

I have searched for ways to get it fixed or replaced online but the 'support' website is a truly awful experience with no real solution other being returned to the same support page. All of the results when I search for the issue come back with app, connectivity or playback issues.

[EmptyNester · Accepted solution]

Hello, I'm an end user like you.  How frustrating!   I believe for this you will want to open a support ticket with Google and speak with a nest tech person.  Use this link (below) to open the ticket.  Once you enter the information you will be given the chance to escalate to a phone call.

Please return here and let us know how it went.

https://support.google.com/googlenest/gethelp