09-15-2023 07:13 AM - edited 09-15-2023 07:16 AM
Is anyone losing their live feed to nest door cam today. Both Nest App and Google home losing live feed on all platforms.
09-17-2023 06:16 PM
Hello Zeppy,
Thank you for reaching out to the Community.
I apologize to hear that you are having trouble with the live video from your Nest devices. Let's take a look at this together.
Please try the following troubleshooting steps:
You can check out this help center article to learn how to troubleshoot if the video doesn't play, pauses, or skips.
Let me know how it goes.
Best,
Lance
09-18-2023 01:07 AM
Its a problem with Google Live Feed as all my other cameras work fine and its just the Nest Door Bell live feed not working properly even though the recording is working as i can see history in Nest Aware for Door Cam
09-18-2023 07:55 AM
also now the NEST App on iPAD keep closing itself down
09-18-2023 09:16 AM
Hi there,
Viewing the camera live feed of your Nest cameras (wired, 2nd gen) isn’t available in the Nest app only in the Google Home. This includes all 2nd gen Nest cameras and doorbells. For 1st gen Nest cameras and doorbell, you can view their live feed on the Nest app and Google Home app.
Follow the steps below to create and download a video clip:
Near the top of the screen, tap Download to save the video clip to your phone. From there, you can share the video clip via email or social media app.
Note: You can only download video clips from detected events in the video history. You cannot download video clips from footage with no activity. The maximum clip length setting for your camera or doorbell will affect how long video clips can be.
I appreciate the help, Lance.
Regards,
Jenelyn
09-18-2023 09:50 AM - edited 09-18-2023 09:52 AM
I know! I have 1st gen that works with nest app.
As said all other live feed working just nest door cam wired 1st not.
Also nest app keeps closing on ipad which started today.
Also nest door cam not working in Google home.
10-01-2023 06:25 PM
Hi everyone,
Sorry for the delayed response, @Zeppy. We'll check this out. We´ll reset the Nest doorbell to factory default. Make sure to download important video captured by the Nest Doorbell before doing these steps:
Also, for the Nest app keeps on closing, is it only happening on your ipad? Or is it happening with all of your devices?
Best,
Renz
10-02-2023 12:49 AM
Really sorry but I don't belive google are honest.
The feed went back to normal a week later with no intervention!!
So Google fixed an issue that was not announced.
11-20-2023 04:21 PM
Hello everyone,
@Zeppy, I’m sorry for the trouble this has caused you; however, I’m happy to hear that the issue has been resolved. We’re always looking for ways to improve, and we’d appreciate it if you could share feedback about Google Nest.
Reach out if you have other concerns.
Thanks for the help, Jenelyn and Renz.
Best regards,
Lance