Nest Doorbell not receiving notifications on my phone

[ChrisDiP]

I just subscribed for Nest Aware Plus for a year.  My notifications stopped a day or two ago, that alerted me to re up the subscription.  I'm not seeing anyone walk past my doorway.  Shouldn't this feature still be available as it was for the trial period?

[MplsCustomer]

@ChrisDiP 

Is your Nest Aware Plus subscription in the same Google Nest "home/structure" as your doorbell?  You can check by going to this link and selecting your subscription to see what "home/structure" name displays:

https://store.google.com/subscriptions?hl=en-US

You can also check in the Google Home app by going to Settings | Nest Aware.

If they are in the same "home" on the same Google account, you could try the "Contact us" link on the page below for "Nest Aware Premier Care":

https://support.google.com/googlenest/answer/9233159?hl=en

Do you have history for your doorbell's camera?  Do you still have notifications configured?

[Jeff]

Hi ChrisDiP,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[janthadeus]

Hi folks,

I want to check if you still need help. Don't hesitate to reach back if you do.
 

Thanks for the help here, MplsCustomer and Jeff.
 

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT