Hello,
My Nest Doorbell(wireless) suddenly went offline a week ago, while I was on vacation. The device had about 80% charge when this occured. It’s just under 1 year old and had been working fine before suddenly going offline.
When plugged in, it doesn't light up at all. It stays offline(in the Home app) and doesn’t make the usual sounds when I plug it in and doesn’t show in the app that it’s charging.
I’ve tried restarting it via the small hole in the back (used a paper clip for 5 seconds, then 10 seconds, then 60 seconds) and with this I get a white light, but it doesn’t get any further than this and never comes online in the app, the light turns off after a few seconds. Then the small light under the cam illuminates solid green and the "ring" light around the large button illuminates solid white. These lights remain lit for about a minute, then go off. Then the green light comes back on for about 5 seconds and is followed by the white "ring" light. This cycle repeats until I unplug the device.
No wifi changes, all other devices work fine, the doorbell itself has never had any connectivity problems. I have also brought it inside to charge and troubleshoot and it still is offline. In an attempt to fix it from the Home app, I removed the device from my home and tried adding it again, but it is not discoverable by the app in it's current state.
Any assistance that you could provide would be greatly appreciated.
