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Nest Doorbell will not re-mount

jadenmark
Community Member

Fool me once, shame on you

Fool me twice, shame on me

I have two entryways with Nest Battery Doorbells, as well as 2 nest cameras and multiple nest thermostats in my home. Slight more than 1 year after purchasing my doorbells I had an issue remounting after charging. Essentially, the tiny button in the back of the doorbell retracts and gets stuck. I contacted Google for a replacement but was told it was out of warranty and no luck. Begrudgingly, I bought a new one.

Well, now the second one has the same issue and I refuse to buy a new one. My doorbell budget is not unlimited. Google refused an out-of-warranty replacement and wouldn't even offer a discount on a purchase of a new one. Guess I'm shopping for a different hardware. I hope there's a class-action lawsuit someday on this. Google should be punished for selling an inferior product. 

9 REPLIES 9

MplsCustomer
Bronze
Bronze

@jadenmark 

We're glad that, when we decided to add a doorbell to our third entrance about 18 months ago, we went with the older Google Nest Hello Doorbell and a plug-in power adapter rather than the battery doorbell, because of battery issues in cold weather climates like ours (we live in Minnesota). Since then I've seen repeated posts in this forum about the mounting mechanism failing on the battery doorbell. If a customer needs to repeatedly dismount their doorbell in order to charge it, it should come with a durable mounting mechanism.

lextron
Community Member

If you want to try a diy mount, you can get the doorbell cam to operate by using a small magnet. Looking at the back of the doorbell, slide a small thin magnet around the right side of the upper area, above and to the right of the two wiring screws/screw holes. You will hear the internal switch click when you find the right spot. I secure my little magnet with a bit of duct tape so it doesn't slide off the spot. I made a decorative mounting board with two slots and strap the doorbell to it with a zip tie or hose clamp. I use one of those silicone covers to hide the strap and also give a little rain protection.

Jenelyn_O
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for reaching out. I'm sorry for the trouble this has caused you. I just want to check if you managed to try the suggestions above on how you can mount your Nest Doorbell. Please let us know how it goes. 

 

@MplsCustomer and @lextron, I appreciate your inputs. 

 

Best,

Jenelyn

No I haven’t. 

EdmondB
Community Specialist
Community Specialist

Hey everyone,

 

@jadenmark, I'm sorry to hear about your experience on your Nest doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

 

Thanks,

Edmond

Juni
Community Specialist
Community Specialist

Hello jadenmark,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Best,

Juni

This sounds like a reasonable option for DIY. Can you post a photo? Thanks!