Nest Doorbell (wired, 2nd gen) inside chime

[johnjwright95]

So I've hired an electrician to do the install, I've replaced the transformer to get maximum voltage and power, and I've tried to setup the chime with and without the puck. Still, no indoor sound when the doorbell rings. From everything I'm reading, I need a new puck but it's apparently very hard to get Google Support to send one. What do I do? I bought the doorbell from a friend who didn't want to install it anymore.

[EmptyNester]

Hello,  I'm not sure what the problem is here.   Did you check the settings in the Google Home app to tell it you wanted it to ring inside the house?  I have the older NEST HELLO so I'm not sure how it works in the Google Home app.

Let me try and escalate this and get some help directly from Google.

[EdmondB]

Hello johnjwright95, 

I'm sorry to hear your Nest doorbell isn't working out for you.We'd love to help you out with this. Could you please fill out this form? Once you're done, just let me know.

Thanks for the  help, @EmptyNester. 

Best,
Edmond

[Akrieg]

Why doesn’t Google sell replacement chime connectors????

[Akrieg]

I just chatted with Google support and was told they don’t sell them. Mine was left behind in my move. Terrible customer experience.

[EmptyNester]

Thanks for updating us.  Shame on Google!  That is terrible.   Every other home security camera company sells replacement parts.

[EdmondB]

Hey everyone, 

@johnjwright95, just wanted to follow up on that form you were filling out. Did you manage to finish it? If you have any questions or need any help, please let me know.

@Akrieg, can you share the case ID that our support team gave you when you contacted them? That way, I can pull up your case and take a look into this for you.

Regards,
Edmond

[Akrieg]

I don’t have it. I chatted with one of the Google reps and I don’t think he gave me a case ID.

[EmersonB]

AkriegHi folks,

@Akrieg, I appreciate your update. We would recommend you to fill out our Contact us form so that our support team will check their options to help you out.

Thanks for answering, EmptyNester and Edmond.

Best,

Emerson

[EdmondB]

Hi there, 

Just wanted to follow up on that form you were filling out. Did you manage to finish it? If you have any questions or need any help, please let me know.

Best,
Edmond