Hello everyone,
Thanks for reaching out here in the Community and for sharing the steps you've done. I would recommend you try the proper steps on how to reset your Nest Doorbell to the factory default. Remember that after the reset, all of your recorded events would get removed as well.
Give these steps a try:
- To remove your doorbell from its base, insert the release tool into the hole at the bottom of your Nest Doorbell. You can also use an unfolded paper clip or a thumbtack.
- Tip: Don't unscrew the wires attached to the back of your Nest Doorbell.
2. Hold down two buttons on your Nest Doorbell for about 10 seconds:
- Hold down the reset pin on the back (insert the release tool or paperclip into the hole near the top).
- At the same time, hold down the big doorbell button on the front.
3. Your Nest Doorbell will chime and its light ring will start spinning blue, then flash yellow, and then all the lights will turn off. Release the two buttons.
4. The factory reset is complete when your Nest Doorbell chimes and the light ring starts slowly pulsing blue.
5. After the factory reset, your Nest Doorbell will appear as "Offline" in the app until you remove it.
6. To remove it from the app: open the app, then tap Settings Remove device Confirm.
7. If you're giving your Nest Doorbell to someone else, you're done. If you want to reconnect your Nest Doorbell to the app, simply go through camera setup in the app again.
Looking forward to your response.
Best,
Emerson
