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Nest Doorbell

JasonGP
Community Member

I have a Nest doorbell and have always had issues attaching it to the mounting bracket.

In the past it’s been a struggle attaching it after charging but always managed after a while. This time no matter what I try I cannot attach the unit to the bracket.

I would be grateful for some further instruction or advice as I have been without a doorbell for a few days now.

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@JasonGP

I've seen more than a few posts in this forum about defective mounting brackets for the battery doorbell.

If you camera is less than a year old, perhaps you should seek a warranty replacement by contacting Support:

https://support.google.com/googlenest/gethelp

EmersonB
Community Specialist
Community Specialist

Hello folks,

@JasonGP I'm sorry to hear about your Nest doorbell. We really wanted to help you with this. To confirm, do you have the battery type of Nest doorbell?

Keep us posted.

Thanks,
Emerson

JasonGP
Community Member

Hi @EmersonB,

Thanks for the response.

Yes, I have the battery doorbell.

EmersonB
Community Specialist
Community Specialist

Hello JasonGP,

Thanks for getting back to us. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,
Emerson

JasonGP
Community Member

Thanks @EmersonB,

Form has been filled out.

Look forward to a response.

EmersonB
Community Specialist
Community Specialist

Hi JasonGP,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks,

Emerson