Nest Doorbell

[cml1962]

I recently purchased a home that had a Google Nest doorbell already installed.  When I try to link it to my app, it tells me the doorbell is already linked to someone's account.  I contacted the previous owner and she's unable to remove the doorbell from her account.  How can I link this doorbell to my account if she can't unlink it from her account. 

[Forcefly]

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-doorbell-battery

[janthadeus]

Hi cml1962,

Understood — thanks for trying. If the doorbell is still linked to the previous owner’s account you can follow the camera deactivation steps. 

Here’s how:

1. Unplug the camera(s).
2. Wait at least 48 hours.
3. Before beginning the pairing process, change the Wi-Fi network SSID. This will disconnect any devices that are currently connected to the Wi-Fi network.
4. Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
5. Once they're paired, change the Wi-Fi network SSID back to the original SSID.

Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID. You can also visit the article Change camera and doorbell Wi-Fi settings to get the steps on how to complete the pairing process.

Let me know how it goes.
 

I appreciate your help, Forcefly. 

Thanks,

JT

[EmersonB]

Hi everyone,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to perform the steps suggested above? We'd be glad to hear from you.

I appreciate the help, JT.

Thanks,
Emerson

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan